Updated: 5 days ago
The Triwood Community Association recognizes the growing severity of the threat posed by COVID-19 and is aware of the anxieties that may arise due to both health and wellness concerns and potential service interruptions. We can confirm that our business continuity plan includes a strategy for ensuring ongoing communication with our community, members and clients relating to any changes to our organization's services based on the hazard level of the virus outbreak.
As of Tuesday, March 17th, the Triwood Community Center will be temporarily closing.
Currently, we are still accepting registration for our Summer Camps. Our April Fitness Classes, Outdoor Soccer Program and Spring Market have now been cancelled. Full refunds will be offered for programs as cancellation and postponement decisions are made.
Updated Triwood Cancellation and Refund Policy
Updated March 20, 2020:
User groups who have contracted for regular usage of the facility will be permitted to suspend payments on their contracts during the closure of the facility. Any advanced payments made for time not used will be refunded.
All deposits and full payments for catering, hall rental and other event-related costs, as defined within Triwood rental contracts, will be subject to a full refund for any event scheduled at the community hall or arena within 60 days of the current date. Events scheduled outside of 60 days from the current date are currently not subject to a deposit refund. If your event falls within 60 days of the current date, please contact email@example.com to confirm your cancellation and begin the processing of your refund.
Note that all refunds requested by cheque may now take significantly longer than our standard processing times. Please plan for wait times as long as four weeks for payment via this method.
Any refunds for Triwood programs (such as soccer, fitness and summer camps) will be refunded in full once the programs have been cancelled. Until program cancellation decisions are made, regular cancellation policies will apply.
The policies and exemptions listed above will be re-assessed on a daily basis and are temporary measures only. The stated policies will be rescinded once the risk levels associated with the spread of the COVID-19 virus have been deemed by governing health officials to have been reduced to an acceptable level for social gatherings and events to take place safely once again.
Please work with us, and all of your community neighbors to ensure that you are following best personal health practices.
Other recommended personal health steps include:
Washing your hands often with soap and warm water for at least 20 seconds. If soap and water are not available, use an alcohol-based hand sanitizer.
Avoiding touching your eyes, nose, and mouth.
Avoiding close contact with people who are sick.
Staying a minimum of six (6) feet away from anyone sneezing or coughing.
Covering your cough or sneeze with a tissue and disposing of it appropriately.
Frequently cleaning and disinfecting touched objects and surfaces
For more information on the virus and what to do if you are exhibiting symptoms, please follow the below link to AHS' frequently asked questions document: